Etech’s world-wide facilities – Onshore, Nearshore, and Offshore, possess the abilities to customise the answer that finest in shape your whole requirements. With Etech’s world wide outreach, Etech is often available to help your shoppers and deliver steady Excellent ordeals.
a bunch of devoted leaders in the Call Middle business who're excited about earning a extraordinary variance for our
About us Etech delivers following-technology BPO solutions. A global minority-owned company, Etech has produced and trademarked how to turn your info into strategic insights. Leveraging the strength of artificial additionally human intelligence Etech enhances teaching and coaching to focus on essential behaviors producing improved buyer encounters and shareholder benefit. Etech released in 2003 with only 400 personnel and just one Make contact with Heart in Nacogdoches, Texas.
Etech is definitely an omnichannel client engagement alternatives service provider for a lot of the planet’s foremost and most revered brand names. The encounter Etech has attained across a wide array of enterprise verticals permits us to continuously deliver Fantastic, individual client encounters.
find out more daily life At Etech Etech thinks in Performing hard and playing difficult and strives for making staff come to feel empowered and confident in The task They are really undertaking.
At QEval, we’re committed to helping Call facilities enhance their functionality through apparent, actionable insights. Our overall performance analytics reports give you a in depth breakdown of agent activities, purchaser interactions, and operational bottlenecks, so you may make knowledgeable conclusions that result in measurable enhancements. With QEval, you don’t just get reports—you receive the applications and proposals to act on them.
Etech’s revolutionary know-how options and skilled leaders have an understanding of your business requires and acknowledge the strategic insights your manufacturer ought to travel results.
✅ unanticipated Gains outside of compliance Will not miss this chance to rework your Make contact with center operations! program a gathering with our professionals:
Metrics like cope with time, CSAT scores, resolution rates, and actionable insights are important to good results in 2024. long gone are the days of concentrating solely on call volume. Now, it’s about digging into the standard of Each individual interaction and driving precise final results. able to consider your simply call center functionality to another amount? Enroll at QEval University and ???? pay attention to Shawndra’s total Perception right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s cutting down contact occasions, improving agent productiveness, or maximizing the general shopper expertise, our options are built to push true results. Ready to see how QEval may make a distinction in your functions? Get hold of us today to learn more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of care, belief and Vitality introduced to the enterprise is exactly what helps make the lifestyle at Etech unique. Our CEO commonly claims, “If we handle our folks, the figures will deal with themselves.”
maximizing your contact Heart’s functionality doesn’t have to be complex. With QEval University, you’ll achieve use of necessary instruments and coaching that present correct, measurable improvements in agent functionality.
Meet Malisha, a shining star on our customer care team! From tackling responsibilities to taking pleasure in entertaining workforce functions, Malisha appreciates how to maintain the equilibrium in between get the job done and Enjoy. Her positive Mind-set and workforce spirit make her a Pleasure to work with.
A group of devoted leaders within the Speak to center market who are obsessed with producing a get more info impressive distinction for our
Here's just a couple crucial features of what we provide: ✅ specific insights into agent functionality by way of comprehensive analytics